PURPOSES OF THE PROCESSING | LEGAL BASIS OF THE PROCESSING |
---|---|
Gestion de la relation client et des commandes de produits : - Effectuer les opérations relatives à notre relation commerciale, c’est-à-dire concernant les commandes, le transport, les livraisons, le paiement, les factures, la comptabilité, le suivi de la « relation client », tel que la réalisation d’enquêtes de satisfaction, la gestion des réclamations et du service après-vente, etc ; |
La base juridique de ce traitement est, selon le cas, l’intérêt légitime de Millésima ou l’exécution du contrat avec la personne concernée. |
Customer relationship management and order management: - Showing You offers from Partners and Millésima according to Your choices; - Personalising our Website and our offers based on Your observed and/or declared preferences, according to Your personal account and Your needs; - Personalising our communications with You, particularly by way of information emails, according to Your observed and/or declared preferences, Your needs and Your choices; - Carrying out commercial solicitation; ; - Developing commercial statistics, analyses and marketing tools (including classification, scores, etc.); - Organising competitions, lotteries or any other promotional operation excluding online gambling, subject to the approval of the online gambling regulator; - Personalised audience targeting by way of social media platforms (including the Facebook Custom Audience system). |
The legal basis for this processing is, depending on the case, Millésima's legitimate interest, the execution of the contract with the data subject, or the consent of the data subject (particularly for sending commercial offers by email to visitors and prospective customers). |
Management of requests to exercise rights and complaints from visitors, prospective customers and customers: - Managing requests to exercise the rights referred to in Article 7 below; - Managing any complaints and/or litigation; - - Managing Your comments and customer reviews on the Website and/or on the web pages that we publish and host on social networks. |
The legal basis for this processing is, depending on the case, Millésima's legal obligation, Millésima's legitimate interest, or the execution of the contract with the data subject. |